© 2019 by the Pastel Society of Australia Inc. (PSA).

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FREQUENTLY ASKED QUESTIONS (F.A.Qs)

1. Can I register on Thursday, 22 February 2018 if I am not a member of the PSA?

No, only financial members of the PSA as at Wednesday, 21 February 2018 can register on 22 February 2018.

Registration is open to everyone else from Saturday 24 February 2018.

 

2. How do I become a financial member of the PSA?

a. You can join through our www.ozpastels.com.au website or follow the link from the www.australianpastelexpo.com.au

Benefits of being a member are much more than just the EXPO event.

 

3. How can I pay for my membership of the PSA?

a. If you are a resident of Australia, you can pay by

    i. Cash/cheque – at a meeting or by mail to PO Box 3542 Victoria Point West 4165

   ii. By phone PayPal to the Treasurer on +61414571090

  iii. Bank Transfer quoting your order number and name

   iv. By Paypal at the same time as you order

b. If you are a resident of New Zealand or elsewhere, please pay by Paypal not bank transfer.

 

4. My financial membership expires on 30.6.18 but the event is in September 2018, do I have to renew my membership on 30.6.18?

a. No, you don’t need to be financial in September 2018, however, there will be some discounts and specials available to financial members at September 2018. (our year is July to June)

 

5. How will I know that my registration is received by the PSA?

a. We will begin allocating places on 22 February 18 on a first come first placed procedure, for members, based on the timing of the email orders. If we receive your order, but the deposit payment is held up for some reason, we will contact you. The system will generate an order acknowledgment for you.

 

6. Do I have a choice for which workshops and demonstrations I can go to.

a. Yes, the registration requires you to select 3 workshops for 2 days each, in order of preference. We endeavour to get everyone in to at least one first workshop preference. You also choose the demonstrations you wish to attend, 3 per day for 2 days = 6.

 

7. Can I have a first preference on one day and a second preference on a different day?

a. Yes. Just fill in the demonstrations on your workshop choice days too and we shall allocate your workshops first then demonstrations. If you are feeling unsure about your choices not being explained well on the form leave a message in the comments to explain yourself further.

 

8. Can I be waitlisted for other workshops?

a. Yes, on the form you can select 3 other workshops on your demonstration days that you would like to be waitlisted for, however, these cannot be allocated until August.

b. At the event, there may be cancellations, changes and no shows, so there may be late opportunities to attend more workshops.

 

9. Can I choose a half day workshop and demonstrations on one day?

a. Yes, your only limitation is your timeframe. They just cannot be on at the same time. Also you are allowed 2 full days of workshops. You can have any combination of half day workshop and full day workshops on different days to add up to that 2 days allocation.

 

10.Do I have to pay up front?

a. No, you need to pay a non-refundable $100 deposit via Paypal or bank transfer for us to process your registration.

 

11.What if I only want to attend one event?

a. If you wish to attend only one event, you must pay for the whole EXPO to guarantee your place.

 

12.When will I know what my timetable will be?

a. We start allocating the places as soon as we receive your registration form and $100 deposit. Emails will be sent to you with your timetable within 14 days of receipt of deposit.

b. As each workshop becomes full, we will update that information on the website, so that you see what is left available.

 

13.What if I don’t like my timetable, can I get my deposit back?

a. No, the $100 deposit is not refundable except in special circumstances. (There is a lot of administration involved in sorting the timetable out. The cancellation policy will be on our expo website.)

 

14.Can I register for my friend as well? a. It is essential that you book and pay separately. If you have special requests to be placed with a friend in a workshop, let us know and we will try our best to accommodate your request.

 

15.Can I register later than 22.2.18?

a. Yes, anyone can register until we close the register page on the Australianpastelsexpo website.

 

16.When can non PSA members register?

a. The second round of registrations begins on 24 February 2018 unless sold out prior

17.When do I have to pay the balance of my account by?

a. The balance is due by 6 April 2018 to receive the early bird discount.

b. Failure to pay by 18 May 2018 means you may lose your placement and it can be offered to someone else.

 

18.Can I pay in instalments?

a. No, we require payments on time so we can process everyone fairly.

 

19.If a workshop space becomes available during the event, can I change my schedule so I can attend?

a. Any cancellations or ‘no shows’ will be advised by a notice on our prominently placed notice board.

 

20.What if I cannot attend at the last moment, will I get my money back.?

a. We have a cancellation policy which allows for a full or partial refund in the case of death or disability of yourself or an immediate family member; inability to attend due to extreme weather or special circumstances beyond your control. We are however committed to catering costs which we must recover. Proof may be required to obtain a refund.

 

21.Can I put my name on a waiting list if the EXPO is fully booked out?

a. Yes, we will keep a waiting list open up to the last day of the event and offer places on a first listed basis.

 

22.Do I need to pay a deposit to keep my name on the waiting list?

a. No, we will contact you as soon as a placement becomes available and your full payment then will secure the spot.

 

23.Can I bring a friend or relative along for a day?

a. No, only paid attendees can attend the workshops and the demonstrations, and the trade stalls are not open to the public. On some of the social occasions we may allow guests and the public, we are still arranging these.

 

24. Can I bring a pet?

a. The Event Centre only allows registered guide dogs and Assistance dogs on the premises. You would have to contact your accommodation and transport providers for their rules.

 

25. I use a wheelchair/mobility device, can I attend everything without assistance?

a. Yes, the venue is wheelchair friendly and there are ramps near stairs. All our activities at the Event Centre are on ground level. There are lifts from the car park to the ground floor. If you are planning a plein air excursion, please contact Karol Oakley on 0419023841 for advice on each location.

 

26.I have special dietary needs, will I be able to eat the set lunches?

a. When you place your order to attend, you can tick a special diet box and advise us of your needs. The caterers do provide many alternatives for diabetics etc, however, you can still advise us and we will pass that on to the caterers.

 

27.Can I bring my own food and drinks?

a. No, we have a contract with the venue’s caterers’ that prohibits food being brought on to the premises. You may choose to eat your own lunch outside, but there is no refrigeration available for storage. There are no refunds for bringing your own lunch.

 

28.What if I am late to attend the workshop or demonstration?

a. The doors are closed 5 minutes after scheduled start times unless you have contacted us by phone on +61414571090 or 0414571090 at least half an hour before the scheduled start time.

 

29.Will I get a refund if I am late because of traffic? Or cannot find a carpark?

a. No, we ask you to allow yourself plenty of time to arrive and set up. The rooms are open to set up, an hour before the scheduled start time.

 

30. Is it easy to park at or near the venue?

a. Yes, there are 150 undercover spaces at the venue which are restricted for our use. There are public carparks within 2 blocks and there is metered street parking in the local streets. Public carparks are for 3 hours.

b. The accommodation providers we have recommended to you, have their own carparks and are also within 2 easy walking blocks of the venue.

c. We are trying to organise a mini-bus to take plein air painters to their venues. d. We encourage car pooling and our website offers a Notice Board Forum for car pooling and accommodation pooling.

 

31. I have hearing/vision/standing difficulties, can I rearrange the tables to suit me?

a. No, the lay out of the rooms are set up by the venue, and work health and safety issues are taken into account. Wherever possible, we will try to accommodate your needs, but some spaces may be awkward for a wheelchair. Please let us know as far ahead as possible if you have special needs so we can fit you in comfortably for yourself and others.

 

32.Can I store my belongings overnight or during the day at the venue?

a. We have an unmanned shared area available for storage. Neither the venue nor ourselves are responsible for any lost or damaged property. The venue does have a security patrol and is locked at night.

 

33.Can we take photos of other people’s work, or other people?

a. We will have professional photographers and audio visual people taking photos throughout the event. If you do not want them, or other attendees to take photos of you or your work, just politely tell them to exclude you. If you wish to photograph other people or their work, always ask permission first. Always ask permission to upload other people’s work on social media.

 

34. Do I need to bring easels, hairdryers or special equipment to EXPO?

a. Each of the tutors has provided a materials list which is available on the website well before the event. The trade show shops also have the lists, and materials will be available for sale. We suggest you bring a lightweight travel easel.

 

35.Can the PSA help me with accommodation and travel arrangements?

a. We have an open forum on the EXPO website for carpooling and accommodation sharing. We have special rates arranged at several locations in Caloundra, and they are also on the website, however, the PSA doesn’t make arrangements for you and we do not receive commission on bookings at the venues recommended by us. We have inspected their rooms and they are excellent value. These apartments are self contained and ideal for sharing.

 

36.How will I receive all my registration information?

a. We will send all documentation to the email address you provide. We also need your best contact telephone number if we have any queries during the registration processing in February. Please attend our registration desk at the Caloundra Event Centre on Wednesday afternoon 12.9.18 from 4pm to receive your lanyards, paperwork, maps and sample bags. The trade show will also be open that afternoon to registered attendees. There will be a social opening event on Wednesday evening, so please plan on staying.

 

37. Who can I ring if I need to speak to a real person?

a. You can email on pastelexpo@gmail.com or call 0414571090 or Whats App +61414571090. Other phone numbers will be available later on.

 

38. Will I have fun?

a. YES