FREQUENTLY ASKED QUESTIONS (F.A.Qs)

1

Can I register for the Expo if I am not a member of the PSA? 

Yes! Anyone can join in the Pastel Expo fun for the ticket Price.

3

Can I be waitlisted for other workshops? 

Bookings close on 31 July 2022. Any vacancies in workshops will be advertised on the website from 1 August 2022. You can change from a day of demonstrations to a workshop day for a small fee. You cannot change from one workshop to another workshop. To change your demonstrations over, you must notify pastelexpo@gmail.com and all requests will be handled in the order they

are received.

5

What are GOLDEN Tickets?

A Golden tickets are available to everyone, from 1 February 2022 to 15 February 2022. They guarantee your preference in workshops and you receive a 8x10 original painting form one of the tutors. more info is found on the golden ticket page.  NO member discounts apply.

7

When will I know what my timetable will be?

The Trybooking system will generate an individual ticket for each individual selection you have made. Rather than printing off reams of paper, we suggest you just print the copy of the your receipt which will list each class code you are booking into. If you have missed making a selection when you booked, please email pastelexpo@gmail.com and advise us immediately so that we can correct it for you.

9

Can I register later than 15th February 2022? 

A Yes, you can register at any time until all workshops and demonstrations are full. Registrations close on 31 July 2022.

11

If I am a member of another Pastel Society, can I get a discount?

No, the PSA fully underwrites this event with no financial support from other Societies.

13

Can I put my name on a waiting list if the EXPO is fully booked out? 

Yes, we will keep a waiting list open to the event and offer places on a first listed

basis. Email your request to pastelexpo@gmail.com with your phone number so we can discuss the options available.

15

Can I bring a friend or relative along for a day?

No, only paid attendees can attend the workshops and the demonstrations, and the trade stalls are not open to the public. You can pay for guests at any time up to 31 July 2022 using the Trybooking system. If you need assistance, email pastelexpo@gmail.com and include your telephone number.

17

I use a wheelchair/mobility device, can I attend everything without assistance? 

Yes, the venue is wheelchair friendly and there are ramps near stairs. All our activities at the Event Centre are on ground level. There are lifts from the underground car park to the ground floor. If you are planning a plein air excursion, please contact Karol Oakley on 0419023841 for advice on each location. There is a check box on the Try Booking site for you to indicate your needs and you can email pastelexpo@gmail.com for all your questions. Please include your phone number.

20

Will I get a refund if I am late because of traffic? Or cannot find a carpark?  

No, we ask you to allow yourself plenty of time to arrive and set up. The rooms are open to set up, an hour before the scheduled start time.

22

I have hearing/vision/standing difficulties, can I rearrange the tables to suit me?  

No, the layout of the rooms are set up by the venue, and work health and safety issues are taken into account, as well as COVID-19 rules. Wherever possible, we will try to accommodate your needs, but some spaces may be awkward for a wheelchair. Please let us know as far ahead as possible if you have special needs so we can fit you in comfortably for yourself and others. If you need seating, please bring a table easel.

24

Can I store my belongings overnight or during the day at the venue? 

We have a small unmanned shared area available for storage. Neither the venue nor ourselves are responsible for any lost or damaged property. The venue does have a security patrol and is locked at night. Please contact us in advance if you require this service at pastelexpo@gmail.com

26

Do I need to bring easels, hair dryers or special equipment to EXPO? 

Each of the tutors has provided a materials list which is available on the website well before the event. The trade show shops also have the lists, and materials will be available for sale. We suggest you bring a lightweight travel easel. We provide hair dryers and all electrical appliances must be tested and tagged for Queensland standards prior to being plugged into the Event Centre. Please refer to the website for details on what is provided by us at the venue.

28

Can the PSA help with lending me an easel as I plan to fly and cannot carry one easily? 

Join the Facebook group on the above link and ask for someone to lend you an easel for the EXPO. 

30

Who can I ring if I need to speak to a real person? 

You can email on pastelexpo@gmail.com or call 0414571090 or SIGNAL +61414571090.

32

Will I have fun? 

Yes, we certainly hope so!

2

How do I get the PSA members discount?

The discount is only available to financial members at the time of booking. Ie You

need to be a member at the time you book and be a member in September 2022. You can join through our website or follow the link from in the footer below. The benefits of being a PSA member are much more than just the EXPO event. The members discount code will be sent to all

financial members prior to 1 March 2022 and if you join after 1 March 2022, the code will be sent to you by email within a day of joining.

4

What are the methods of payment?

We use the Trybooking system, follow the link on our website (available from 1 February 2022) for GOLDEN Tickets and all other tickets from 15th February 2022. All payments are made via credit card through Trybooking. No other form of payments can be accepted without prior approval.

6

What if I only want to attend one day? ​

Daily tickets are available to purchase! For more information, visit 'One Day Tickets'.

8

Can I register for my friend or group as well? 

No you will need separate registrations on Try Booking. Guests for Wednesday night, Thursday night, Friday night or Saturday night can be included in your booking. Please contact pastelexpo@gmail.com if you need assistance.

10

When can non-PSA members register?

All tickets are available to everyone at the same time. Members discounts are applicable.

12

What if I cannot attend at the last moment, will I get my money back?

We have a cancellation policy which allows for a full or partial refund in the case of death or disability of yourself or an immediate family member; inability to attend due to extreme weather or special circumstances beyond your control. We are however committed to catering costs which we must recover. Proof may be required to obtain a refund. Please follow the link to our cancellation policy.  Please read our COVID-19 Policy as well. Cancellation refunds due to your non-compliance with the Event Centre’s COVID Policy at the time, are not given.

14

Do I need to pay a deposit to keep my name on the waiting list? 

No

16

Can I bring an animal? 

The Event Centre only allows registered guide dogs and Assistance dogs on the premises. You would have to contact your accommodation and transport providers for their rules. 

18

I have special dietary needs, will I be able to eat the set lunches?

When you register, you can tick a special diet box and advise us of your needs. The caterers provide many alternatives for diabetics etc, however, you can still advise us and we will pass that information on to the caterers. 

19

Can I bring my own food and drinks into the venue? 

No, we have a contract with the venue’s caterers’ that prohibits food being brought on to the premises. You may choose to eat your own lunch outside, but there is no refrigeration available for storage. All day coffee is available in your ticket. Lunches are optional. Lunch breaks are 1½ hours long and there are many lunch providers in the area if you chose not to take the catering pack. 

21

What if I am late to attend the workshop or demonstration? 

The doors are closed 5 minutes after scheduled start times unless you have contacted us by phone on +61414571090 or 0414571090 at least half an hour before the scheduled start time. 

23

Is it easy to park at or near the venue? 

Yes, there are some undercover spaces at the venue which are restricted for our use. There are all day public carparks behind the Event Centre and within 2 blocks, and there is metered street parking in the local streets. Street carparking is for 3 hours. On Saturday and Sunday, parking shouldn’t be a problem. We have organised a Bus to take plein air painters to their venues. We encourage car pooling if you can. See our Facebook page link for accommodation and car pooling options.

25

Will I have to wear a facemask inside the venues?

Mask wearing is strongly encouraged. Please check The Events Centre, Coloundra's 'Covid Safe Guide' for more information. 

27

Can we take photos of other people’s work, or other people? 

We will have professional photographers and audio visual people taking photos throughout the event. If you do not want them, or other attendees to take photos of you or your work, just politely tell them to exclude you. If you wish to photograph other people or their work, always ask their permission first. Always ask permission to upload other people’s work onto social media. 

29

Can the PSA help me with accommodation and travel arrangements? 

No, however we have a Facebook group for carpooling and accommodation sharing. Click here to join

31

How will I know if there is a late minute cancellation during the event, eg plein air due to bad weather, a tutor being sick and class changed etc?

We utilize the SIGNAL app on smart phones for notifications. After you have purchased your ticket, we will invite you to our SIGNAL group and you will receive texts messages as soon as we know of alterations.